how do i contact holland america by phone?

A credit card is required for all inbound phone calls to a ship. about Holland Honored as the 2018 Midwest Region LTL Carrier Partner of the Year by Unishippers Global Logistics. However, from now on we're also going to use email on our iPhones. In partnership with FOOD & WINE, we've crafted exceptional excursions that show the culinary side of destinations in some very special ways, combining food and culture with entertaining and unique experiences. When we booked the cruise it was because of where the ship was going. They get to sit on my $ FOR 10 MONTHS, so I do think the upcharge was a bit petty, but, in the end, it should be well worth it FOR BOTH OF US. I don't see anything in my boarding information. Amazing places deserve to be shared with others - why not Write a Review! Please allow significant time for the refund to process back to your credit card. You might be a dishonest customer if Amazon does this to you. I have been on hold with the PCC number for going on 3 hours. We think we should get our **** back. You will get a message at each port with Verizon saying welcome to xxxx you will be charged blah blah blah. The price included a refundable Have It All Early Booking Bonus purchased at an additional cost of $1,750/person. On May 31 received an email from Holland saying our cruise has been changed and locations would be different. Your credit card will be charged once you have confirmed your tour. I did, but I erred on the side of caution. We are processing a refund for the airfare. That way we won't get all the jokes, videos, etc nor junk email. We have always given our family/friends the standard emergency contact information. Were always here to help. Airplane Mode = On (This should turn off all the radios by default. Holland charged our on board account on April 24 for green house spa ****** us dollars , on April 25th, ***** US dollars , again green house spa, and on 25th , spa ****** , which was reversed. We have T-Mobile, which is really high on the ship, but basically free in almost all ports we've visited. User does not have to select a country if they click this link. Then, cancel the cruise. Address 450 Third Avenue West Seattle, WA 98119 https://www.hollandamerica.com/en_US.html Phone Contacts Main: (206) 281-3535 Toll Free: (800) 599-8256 General fax number: (206) 281-7110 Guest relations fax: (206)-301-5327 Email Contacts guestrelations@hollandamerica.com Social Media Contacts Executive Contacts Primary Contact Michael Stendebach By Its who we are and an approach youll appreciate. There is enormous angst, of course. It is also the most expensive option. I've not had success in getting HAL on the phone recently, or on a chat. You will be prompted to enter your Email or Mariner ID along with your password. Any hints about things we should not forget to do besides cancel air? I should have known you'd be on top of it! Holland America Line - Contact a Ship - All Things Cruise If you receive a busy signal or message, please hang up quickly and try your call again. Well hal isnt really required to do anything. Perhaps same would be true for specialty dinners, internet, whatever was purchased online before the trip. Make sure you click Allow or Grant Permission if your browser asks for your location. Once you've completed Online Check-In at www.hollandamerica.com, retrieve your digital boarding . We offer something for every interest, taste and capability level. about Holland Recognized as 2019 Preferred Midwestern LTL Carrier by Total Quality Logistics. (You have to turn cellular data back on when in port in order to receive emails/data - and then turn off when you start to sail away!). Just curious - why would you want to use an (untried) alternative when HAL has clearly set forth the procedure for contacting people on a HAL cruise? ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Holland America Line Customer Service. From outside the U.S. access 1 321 837 6106. The above numbers are mainly for you (the passenger) to contact HAL. Holland America Line offers more sailings to Glacier Bay National Park than any other cruise line. The gist of **'s response was that removing the refundable Bonus Have It All would be a re-faring event, reducing the *** and increasing the price of the cruise fare.It appears that to remove the "refundable" Bonus Have It All, ** is re-faring the cruise, and thus rebooking the cruise at the current price with current incentives, i.e., since the booking is no longer onboard ship, the *** of $225/person is removed and the cruise fares increased based on cabin fare at the time of rebooking. The fact that this is still not resolved is mind-blowing. We call them weekly and they keep promising ** a refund. If it was directly through HAL and you can't reach them by phone, I would send an email so there is written proof of when you're canceling. They refunded ** the "Cruise Credits" which enabled ** to take the cruise at a later date with the understanding our out of pocket expenses would be reimbursed within **** weeks. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. You can find contact details for Holland America Line above. The Holland America Line Navigator App is your indispensable tool for cruise planning, embarkation, managing your onboard experience and booking shore excursions. Pair your cruise with an immersive experience and witness rarely seen wildlife as you journey into the heart of the Alaska wilderness on an Alaska Cruisetour. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Here is the booking and case number ************ / Booking: XP8VDJ - ****** [. Here's what I copied from HAL and sent to family members. I dont see how that equates to being grateful. The ship's shore excursions office will be able to advise you of the cancellation deadline applicable to each tour. I would cancel a Jan sailing but it would be really painful to cancel a late feb or March sailing yet. I have make many calls and sent many emails with very little response **************** is non responsive vague and very elusive. about Holland Driver Herschel Evans Accepts ATA Mike Russell Trucking Image Award. Listen now (15 min) | In this episode: What to do during a downpour and our parting shot at Bali (recorded 7/7/23 in Bali, Indonesia), Here's a cautionary tale from the front lines of consumer advocacy, That includes endlessly tapping your inflight entertainment screen and drum solos. I have had good luck with them being a shorter wait than calling, and I always copy/paste or take screenshot of the conversation so I have a record of it. Free Travel Guides - Work on a Cruise Ship - Cruise Podcast - Holland America Line reviews first appeared on Complaints Board on Oct 6, 2008. At $16/min. By Try it out at home before you get on the ship. Shore excursions may be booked and prepaid online up to three days before sailing. Sunflower & The Scientist, December 27, 2021 in Holland America Line. See Post # 2 above. Remember, it might take 10 minutes for you to respond and get on the line. Your best bet is to call your carrier. Connecting to a Holland America Line vessel at sea is simple by using Ship Dial Service. You said you didnt expect anything yet youve called them petty twice. +1 323-376-8097 Similarly, friends and family in the U.S. and Canada may contact Holland America Line ships by direct dialing the following number: A credit card is required for all inbound phone calls to a ship. Totally agree. 616-395-5000 Main Phone We recommend that you use this for the most critical emergencies only. If it was directly through HAL and you can't reach them by phone, I would send an email so there is written proof of when you're canceling. Executives do not try to hide from customers but they do not welcome direct customer feedback and often reroute it to an assistant or to an executive customer service department. The OP's question was how could family get wordto them in the case of an emergency. If someone needed to contact me on the ship, how would they do that? I was first told I would be paying one rate total for all three members of my party. What I did was good for both of us. I have a cruise this spring and if hal offers to move it to the fall for $232 Ill be over the moon. Holland America Line Case #1-9291852669 Booking XK2RXN ******* February 15, 2023 ****************************** Email: *************** RE: Case: 1-9291852669 Booking: XK2RXN Dear *******************: Thank you for contacting us regarding your sailing on ms ********** We do sincerely apologize for the delay in response. I have contacted Holland America many times for a refund on the upgrade. i asked for the have it all money back as we had only enjoyed 1 day of the cruise but they declined. Yesterday I contacted our TA to move the cruise to October. Dear Holland America,I received a casino email offer on the 3rd of May. We did everything possible to get it while we were having fun on vacation in another country. Numerous times. Representatives are on hand to assist you in any way they can, including assistance with travel delays and contacting loved ones. We are so upset and we will not let this pass. You will be able to leave a comment after signing in. That said, if my cruise was in January or February I would have thrown in the towel. What happens when Holland America changes the port? 19952023, The Independent Traveler, Inc. Q&A: Cruise Insurance with Steve Dasseos of the TripInsuranceStore.com - Summer Session '23. We recommend that you use this for the most critical emergencies only: Connecting to a Holland America Line vessel at sea is simple by using Ship Dial Service. More information available when you, Licensed, insured and professional local operators & Guides, Flexibility to cancel up to 24 hours prior, Expert advice offered pre-cruise by our dedicated call center and onboard by our shore excursion staff. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Yes, definitely easy to do. Thanks. Until then, we wish you all the best. I would think you'd lose it. I understand that offers expire and that's why we spent the time and effort while on vacation in another country to get the request thru. Or is that 100% lost? Did we mention it's free? ms Amsterdam would dial 011-870-324-437-011. Enjoy the cruise - turn the phone off, you will live, lol, Sent from my iPad using Forums mobile app. They may no longer be current which is why I asked if anyone could confirm the information. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Holland America Line, Connect with Holland America Line via Facebook at, Follow Holland America Line on Twitter at, Like, share & subscribe to Holland America Line on YouTube at. Submit a complaint and get your issue resolved. Click here to reload the page in order to enable certain features. You can open up any app that needs Internet access to test.). I sent another copy to my PCC now as well. We cannot guarantee that all are able to provide facilities that are accessible to individuals with disabilities and third party shore excursion facilities may not be fully accessible to guests with disabilities. After multiple other calls, I ended ** in the solutions department with ****, who tried his best to help. . If Cellular at Sea picks up I wanted to know the ramifications. Frequently Asked Cruise Questions - Know Before You Go Experience Holland America Line through the lens of your fellow cruisers. We look forward to chatting with you during our hours listed below: Monday - Friday 6am-6pm Pacific Saturday - Sunday 7am-3:30pm Pacific Holiday hours may differ from above stated hours We'll buy the cheapest internet package and check this email account a couple of times per day. The rate is $USD16.00 per minute and billing begins at the time specified. Great info thanks so much. I plan to only use it on land. Join our newsletter! However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Attention airline passengers: You need a dress code! Call Verizon ahead of time to add to your phone. Make sure you have a list of all your port stops handy. He would not allow my aunt to book a room, saying it had to go through Prestige, which I knew was not true since I booked mine through HA. Reach out to Holland America Line at 1 (877) 932-4259 Send your friends a "Contact Me" E-Card for this page Trusted by over 1.5 million cruisers since 2003. Even got the same room on the Konigsdam, an aft balcony. Hi, I'll be sailing on the Noordam in 2 weeks and can't seem to find a ship contact number to leave for my family. In Alaska or Canada I'm not worried about verizon fees. Complaints for Holland America Line - Better Business Bureau Cell phone service onboard? - Holland America Line - Cruise Critic Personally I wouldn't do it because you would get a FCC. I'll be "over the moon" when I'm actually able to get back on a ship. Listen to the menu and select the number that corresponds to the ship you are calling. Add Cruise Critic's Community Forums to your iPhone's Home Screen! and obtain service center addresses and contact How do I contact a passenger directly on Holland America Line? In the rare instance that tours are cancelled by Holland America Line or the tour operator, the full amount will be refunded within four to six weeks after the voyage ends. Our cruise included free drinks. Please have the ship name (ms Prinsendam), your partys name and stateroom number. I had forgotten to turn phone Off . International Association of Better Business Bureaus. LEARN MORE Benefits Of Booking 19952023, The Independent Traveler, Inc. Q&A: Cruise Insurance with Steve Dasseos of the TripInsuranceStore.com - Summer Session '23. The tours are graded according to their relative level of activity. We can provide booking number and claim number and proof we were not on board.Thank you ****** and *********************. There are no extra charges, However I'd be somewhat skeptical on an Alaska cruise as you skirt Canada, Which might be good if it goes to the $2 daily Canada charge, Verizon is very reasonably priced when using your phone in Canada and mexico, Verizon cust service is notorious for giving bad info out regarding international travel. I actually expected them to refuse my request--and then I'd have waited until the night before the cruise to cancel had Hawaii or HAL not done so first. Plus, we have insightful letters, insider tips, and more. It covers medical and trip interruption. People need to calm down. 800-456-6322 General Inquiries Just confirming, iPhone in airplane mode disallows text messaging, correct? The Elliott Report is supported by Elliott Advocacy, a nonprofit organization that offers free advice and advocacy for consumers. I dont see them being petty. Were always here to help. What industry does Holland America Line compete in? Find a better price on any tour we offer and we'll refund you 110 percent of the price difference in the form of an onboard credit. Privacy Policy. Note: the Bonus Have It All promotion (attached) does not indicate any special conditions attached to the refund. Can anyone confirm this? It's best to call Verizon and let them know the countries you will be in. The Elliott Report is a consumer news site supported by Elliott Advocacy, a nonprofit organization that offers free advice and advocacy for consumers. Check out Holland America Line's Instagram pictures and videos at, See Holland America Line's portfolio on LinkedIn at. Going to South America and getting the AT&T cell & text plan. This practice is NOT what we were told when we originally booked on board and it does not seem to be what is advertised on the ** website.If the refundable Bonus Have It All promotion was as advertised, with the Bonus Have It All refunded, our fares would be $5,314/person with $850 *** from ** onboard and early booking incentives. Shore excursions may be easily booked online in advance of sailing on the book shore excursions page. We were told by the onboard ** agent that the Bonus Have It All package could be removed by our travel agent without penalty if we wanted to.After arriving home, we called our agent to remove the Have It All package from our booking. Download the app before your cruise, log in, and immediately start using Navigator. Verizon uses its own network. My feeling is someone should be able to do something about it. information. The shore excursion reservation office is available to assist you Monday-Friday, 7 AM to 4 PST. Travelers are breaking this rule for a cheaper flight. guide on how to solve a customer service problem, proven methods for fixing any consumer problem, https://www.hollandamerica.com/en_US.html. For a limited time, enjoy all the benefits of our standard Have It All package, including Shore Excursion and Specialty Dining credit, plus free Crew Appreciation, and upgrades to Premium Wi-Fi and Elite Beverage Packages on select 2024 cruises. I assume they get you in contact with people at HAL that can then get word to your ship. Chicago, IL 60673-1270. You can try any of the methods below to contact Holland . 450 Third Avenue WestSeattle, WA 98119https://www.hollandamerica.com/en_US.html, Main: (206) 281-3535Toll Free: (800) 599-8256, General fax number: (206) 281-7110 Explore our rich history and milestones over the last 150 years. So does AT&T. Initial Holland America Line complaints should be directed to their team directly. Like you say you could cancel and lose $1000. On May 17th we were advised that we will receive refund of ******. doone, February 1, 2017 in Holland America Line. That will prevent you from connecting to another network. Holland America Line Contact Info: Phone number: (206) 281-3535 Website: www.hollandamerica.com What does Holland America Line do? I give a copy of this one to our friends who watch our house for us. Specializing in ocean, river, ultra-luxury, small ship and expedition cruises. We were to sail to Hawaii mid-Jan. Here's how to avoid mice in your Airbnb or Vrbo rental, Holland America Customer Service Contacts. By I know they have limited hours this week due to the holidays this is a little redic. I have Verizon. Very recently, though, when we rebooked a cruise (canceled to get new promotions and rebooked) our shore excursions were refunded within a couple days. This is a CDC reg and not the end of the story. Use this comments board to leave complaints and reviews about Holland America Line. You are past the 30 days before the cruise. We recommend that you use this for the most critical emergencies only. The latest review. Check out Elliott Advocacy Today, our free, daily newsletter with links to your favorite commentary, tips and news about consumer advocacy. about Holland Recognized as the 2018 LTL Carrier of the Year by the True Value Company. On June 07, from another person we were advised we will get nothing back. The rate is USD$ 16.00 per minute and billing begins at the time specified. Holland America Line has {1} locations, listed below. Listen to the announcement. Might have my travel agent check. I didn't ask for anyone to bend over backwards and I know that they're a for profit business---hell, I'M A STOCKHOLDER OF MORE THAN THE PALTRY 100 SHARES TO GET OBC. We decided we would like to take the 11-day Adriatic Dream on October 29, 2023, on Nieuw Statendam. Frequently Asked Questions | Holland America I asked if she could talk to anyone, her boss or someone but seemed like the offer expired and nothing she can do about it. Our help is free. about Holland Honored as the 2018 Midwest Regional Carrier of the Year by Worldwide Express. I have heard numerous stories from fellow passengers about someone being asked to contact the front desk when some type of emergency information needs to be conveyed. Today I throw my "stuff" into suitcases for tomorrow's rainy drive. If through a TA or PCC, you have to cancel through them. If tour details are not yet finalized, please check again closer to your departure date. Copyright 19952023 The Independent Traveler, Inc. I was told the latest I would receive this check was late January of 2023.After emailing and multiple calls I still have not received this check. I still feel safer on a ship with the precautions than I do on land, but if governments & ports really restrict thingswe will just have to wait and see. COVID-19 A Suspension of all guarantee service failure re-imbursements has been issued effective 3/25/2020 Learn More . There was a major discrepancy between the $128 I was told was charged to my card and what was sent over to Prestige. From the moment, I attempted to simply book a pre-tour hotel, this has been a fiasco. Holland America Line is an American/British owned cruise line; a subsidiary of Carnival Corporation & plc. Get FREE access to members-only pricing. Powered by Invision Community. I did a full disembarkation process on the ship at customer service desk as well as the medical office on board for medical disembarkation . 113 complaints closed in the last 12 months. I hear you. about Holland Earns 2019 Quest for Quality Award for Performance Excellence in South/South Central Regional LTL Carriers. Earn up to $500 in air credit per person when you book select 2023 Europe cruises. You need to contact your carrier and discuss your needs with them. LEARN MORE ABOUT FLIGHT EASE CUSTOMER FEEDBACK "We were able to get business class seats for slightly more than we would have paid if we booked economy class seats on our own. Stop touching the seat in front of you. about Holland Named Military Friendly Employer. During our regular business hours, please call: 800-426-0327. I ALWAYS cancel my shore excursions purchased through HAL BEFORE I cancel my cruise; then the refund to my credit card has always been quick. That's when I was also told the HAL Emergency Numbers were intended for aiding passengers. Powered by Invision Community. It is important to keep in mind that tour operators are subject to the laws of their own country with respect to accommodating the needs of guests with disabilities. Contacts - Holland America Line Both of us will set up a second email account which will only be given to a select few with explicit instructions that it is for emergencies only. Continued below holland America overcharged ** at the end of the cruise by ******. I purchased the HAL platinum insurance that reimburses 90% but under the current pandemic conditions, is HAL reimbursing 100% or giving 100% FCC? Our family-friendly shore excursions give you new ways to discover destinations together. about Holland Honored as the 2018 Regional LTL Carrier of the Year by Echo Global Logistics. This should have been a routine request, as I'm sure this happens everyday. If your browser doesn't ask your location and your city still doesn't appear, try these steps: Please enter something you would like to search for. If you cancel under the cruise with confidence more than 30 days out do you lose what was paid on CPP or does that get refunded or issued in an FCC? There are a few free things on the ship's intranet like daily guides, menus, and check your account. She called JetBlue, but airline scammers answered. Listen to the menu and select the number that corresponds to the ship you are calling. They keep promising to return our money and its been since August ! We look forward to welcoming you aboard another sailing very soon. Tours are booked and paid with a credit card and a confirmation will be sent to your email address. Representatives are available from 5:00 a.m. to 7:00 p.m. Monday through Friday and from 7:00 a.m. to 3:30 p.m. Saturday and Sunday (Pacific Time). Have Us Contact You General Reservation Assistance Making a Group Reservation Ship Services Full-ship Charters & Incentive Groups Shore Excursions EMERGENCY Contact Mariner Society Accessible Cruising Media Relations Have faith; be careful and carry on. To this day we have not received any refunds , having called and emailed them almost daily, each time getting different information , different personnel. The flights were changed by the airlines and the new flights did not include the upgraded seats. Outside of these hours and during holidays, please call 888-361-8803, or 206-301-5293.*. I also convinced some family members to come along, so we actually ended up with two linked reservations. For example: Someone calling from the U.S. to the. Click hereto find a service center, search our directory It is definitely worthwhile looking into if you have a one-way flight to get to or from a cruise." Transfer "cost" us $50 in OBC from the TA & $232 upcharge from HAL. Express Docs | what you need to know http://www.hollandamerica. Over the last 150 years, we have transported guests to every corner of the world. It is an interesting question though. In partnership with FOOD & WINE, weve crafted exceptional excursions that show the culinary side of destinations in some very special ways, combining food and culture with entertaining and unique experiences. Some folks may be on land portions so other options than calling a ship may be needed since our land/cruise isnt till August hadnt investigated what to utilize. We used the Verizon Travel Pass on a recent cruise and found it very helpful. 258 total complaints in the last 3 years. Reset. We detect that you are visiting from Germany. Gosh, Suzy! Many have taken time off for the holidays, including our PCC, and will return after the New Year. On cruises to Glacier Bay National Park, enjoy privileged park access and talks from rangers and Huna Tlingit guides. The easiest thing to do is to turn all data off on your phone and leave on only cellular so that the only thing that can come to your phone is voice.
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